Quick summary - responsive until they received my full payment, then no progress after 1 full year.
As a small business in San Francisco, we wanted an updated web site just for company info and pictures. Jason had quoted a quick turnaround - 2 weeks for a logo re-design and a total of 6 weeks for the web site to go live.
1/31/2023 - received a quote from Jason at Voco Design
2/1/2023 - I accepted the quote and paid my 50% deposit
2/9/2023 - logo re-design delivered and accepted
3/8/2023 - web site mock ups delivered and accepted
4/12/2023 - invoiced for remaining 50% and paid it
The following steps is when everything broke down
Between May and June of 2023, either myself or Jason was out of town/country, so we could not finalize.
8/2/2023 - Jason requested access to my web hosting server to start uploading. I have not seen any changes to my web site at all.
Since then, I have not been able to get a commitment from Jason or his team. Jason has sent me messages saying he was out of town, medical emergencies, etc which I can totally understand and was willing to wait for him. I had called his office and Tom had responded to look into it, but I have now been ignored by Tom as well.
As of 2/1/2024 (one year later!!), I have sent an email to Jason and Tom to just close the project. They can refund me some portion of my 100% paid job, but they have not responded. I have changed the password to my web hosting as a precaution.
I am willing to call this a loss and mark it as a lesson learned working with design companies. Maybe my company was too small for them, but seems my money was good enough for them
Dommaniq Durant
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March 18, 2024
It was an amazing experience working with Volvo Design to make my website . I wasn’t so sure about what I wanted but they welcomed all my ideas and kept me in the loop of everything. My website came out pretty amazing and I just want to thank them from the bottom of my heart . As a small business owner is really important to me to support another small business. Please don’t hesitate to Voco Design for any of your business needs
MLT Inc
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February 21, 2023
We started working with Jason Phegley summer of 2022 to redesign our non-profit website. The contract promised two weeks turn around, however, December 31st came and we had nothing to show our stake holders. This was even after we sent timely payments. We have been trying to get our money back since Voco Design did not delivered anything and no one is responding to our messages. This is definitely not a trustworthy business who takes advantage of small non-profit like ours.
kate mesic
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October 14, 2020
I highly recommend Voco Design! Jason designed a logo for my new business. I had an idea in mind and he provided 10 different logos to choose from initially. They were all great and it was hard to narrow it down to one. Once I chose one, he made sure I was 100% satisfied with the end product. He was easy to work with and very responsive throughout the whole process especially with all of my beginner type questions. I would definitely use this company again for a logo or web design!
The Shivers
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December 03, 2020
I couldn't be happier with the work Voco Design did for me. Jason and his team designed an amazing logo for my record label keeping me informed every step of the way. From personalized service to even going the extra mile and helping me set up my business emails and server, they really made the experience so easy. The quality of their work too was very high and professional. I support this small business and you should too.
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Quick summary - responsive until they received my full payment, then no progress after 1 full year. As a small business in San Francisco, we wanted an updated web site just for company info and pictures. Jason had quoted a quick turnaround - 2 weeks for a logo re-design and a total of 6 weeks for the web site to go live. 1/31/2023 - received a quote from Jason at Voco Design 2/1/2023 - I accepted the quote and paid my 50% deposit 2/9/2023 - logo re-design delivered and accepted 3/8/2023 - web site mock ups delivered and accepted 4/12/2023 - invoiced for remaining 50% and paid it The following steps is when everything broke down Between May and June of 2023, either myself or Jason was out of town/country, so we could not finalize. 8/2/2023 - Jason requested access to my web hosting server to start uploading. I have not seen any changes to my web site at all. Since then, I have not been able to get a commitment from Jason or his team. Jason has sent me messages saying he was out of town, medical emergencies, etc which I can totally understand and was willing to wait for him. I had called his office and Tom had responded to look into it, but I have now been ignored by Tom as well. As of 2/1/2024 (one year later!!), I have sent an email to Jason and Tom to just close the project. They can refund me some portion of my 100% paid job, but they have not responded. I have changed the password to my web hosting as a precaution. I am willing to call this a loss and mark it as a lesson learned working with design companies. Maybe my company was too small for them, but seems my money was good enough for them
It was an amazing experience working with Volvo Design to make my website . I wasn’t so sure about what I wanted but they welcomed all my ideas and kept me in the loop of everything. My website came out pretty amazing and I just want to thank them from the bottom of my heart . As a small business owner is really important to me to support another small business. Please don’t hesitate to Voco Design for any of your business needs
We started working with Jason Phegley summer of 2022 to redesign our non-profit website. The contract promised two weeks turn around, however, December 31st came and we had nothing to show our stake holders. This was even after we sent timely payments. We have been trying to get our money back since Voco Design did not delivered anything and no one is responding to our messages. This is definitely not a trustworthy business who takes advantage of small non-profit like ours.
I highly recommend Voco Design! Jason designed a logo for my new business. I had an idea in mind and he provided 10 different logos to choose from initially. They were all great and it was hard to narrow it down to one. Once I chose one, he made sure I was 100% satisfied with the end product. He was easy to work with and very responsive throughout the whole process especially with all of my beginner type questions. I would definitely use this company again for a logo or web design!
I couldn't be happier with the work Voco Design did for me. Jason and his team designed an amazing logo for my record label keeping me informed every step of the way. From personalized service to even going the extra mile and helping me set up my business emails and server, they really made the experience so easy. The quality of their work too was very high and professional. I support this small business and you should too.